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Windows 11 24H2 issues

March 30, 2025 Important update Regarding Windows 11 24H2 Audio Issues We have confirmed that the latest Windows 11 update (24H2, released in March 2025) introduces issues that affect certain core audio functionalities. These issues include, but may not be limited to, sound playback and Bluetooth audio. This affects not only us but other companies and individuals. Unfortunately, these problems originate within the Windows operating system itself. We are unable to resolve them through modifications to our software. A complete rewrite of the affected applications to circumvent these Microsoft-introduced issues would be a significant and time-consuming undertaking. And we do not plan to do this. As previously communicated, we have submitted a support ticket to Microsoft detailing the reported problems. At this time, we have not received a response. We will continue to provide updates on this webpage as new information becomes available. Recommended Actions: If you are currently using Windows 11 23H2: We recommend that you defer upgrading to version 24H2 until Microsoft releases a fix. Instructions on how to delay Windows updates can be found through online search engines. If you have already updated to Windows 11 24H2: The current workaround is to revert to a previous, unaffected version of Windows 11 (e.g., 23H2). We understand the inconvenience this may cause and appreciate your patience March 24, 2025 Since the latest update to Windows 11 24H2, many users have reported audio issues with their applications. This includes some of our applications here at eXtremeSenses.com. We never seen this in 14 years. This is an extremly frustrating situation for us and our customers. And we need to be transparent about the situation. To be clear, this is not a bug in our applications but a Microsoft bug/issue. Other companies and users are also affected by this. We have already opened a support ticket with Microsoft; however, we do not currently have a timeline for when this will be resolved. Unfortunately, this issue is not under our control. Users with the following versions of Windows are NOT affected by this: • Windows 11 23H2, 22H2, 21H1 • Windows 10 (any builds) Only Windows 11 build 24H2 is affected by this bug. We are working diligently to urge Microsoft to fix this bug. On our end, we are also actively trying to find a workaround. So far, we have not been successful. ExtremeSenses applications affected by this Microsoft Windows audio bug: • Phasmabox Otium • Phasmabox Premium • Quantum Box • Infinity box EXP Edition • Infinity Box GBX Edition • Afterlight Box (free) These applications WILL WORK if your are using Windows 10 or Windows 11 23H2, 22H2, 21H2. How to check the Windows 11 version you have: In the search bar of Windows, type winver and select the winver application .

eXtremeSenses

software

since 2011

Designed for Windows computers only

Technical issues - Windows 11 24H2

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Disclaimer: XParanormal Detector, Presence ITC Application, Scryer ITC Application, Spectral-X, Armania, VR-Ghostbox, Phasma Communicator, Phasmabox, Infinity box GBX/EXP Editions, XTS-Spirit Box, Elysian or any other software we offer, does not guarantee to detect ghosts, nor does its name imply that they exist. But it might, and they might. However, your interaction, emotional state, and belief system, may be important factors in how you interpret unusual events. These software might be a useful tools to some people and amusing toys to others. These software should be used for entertainment only

How to contact us: Author: xman@extremesenses.com Support: help@extremesenses.com Sales: sales@extremesenses.com Monday to Friday 10:00am to 4:00pm EST

Business Hours : Monday to Friday 10:00AM to 4:00PM EST

A new window will open with the full Windows 11 version you are using. Here is the Windows 11 build that has the bug:

This Windows 11 version (23H2) does not have the issue (this also includes Windows 11 22H2, 22H1 and Windows 10 any build: :

When will this issue will be fixed? We do not know when Microsoft will respond to the ticket we opened with them. ,if you want to use these application, is to not update your Windows 11 to version 24H2 for now.