Before contacting technical support, make sure you have looked at the help file included with most of our software or read our FAQ (Frequently asked questions) page
We are open Monday to Friday from 10:00 am to 4:00 pm ONLY (EST).No emails will be responded outside the opening hours or on holidays. Technical support is offered in ENGLISH by email only. It can take up to 72 hours (week) before we respond,
Priority support to paid versions only
FREE technical support is NOT available for ANY FREE paranormal software offered by eXtremeSenses Software (see list below).Which means we will not offer support/help/updates. If you received a complimentary code or bonus software, this applies also. We focus on giving email support for ALL PAID paranormal software ONLY that we offer and is within the 6 months support period. NO FREE support (no email support or updates) for the following products:- Afterlight box- XTS-Spirit box DEMO- GhostcamX BASIC Edition- XParanormal Detector BASIC Edition- Phasma Communicator DEMO-SpektrocomIf you absolutely need technical support for the above products, we will ask for a support fee that can be paid by Paypal. Please email us for the pricing.Support for users who PAID for our softwareSupport by email is offered at no charge for a maximum of 6 months from the date of purchase for these software ONLY (english only):- XParanormal Detector PREMIUM Edition 2.7 or higher- XParanormal Spirit Radio PREMIUM Edition 3.5 or higher- Phasmabox PREMIUM 1.5 or higher-Phasmabox Otium 1.9 or higher- XTS-Spirit box PREMIUM edition 1.5 or higher- GhostcamX PREMIUM Edition 1.5 or higher- VR-Ghostbox PREMIUM Edition 2.0 or higher- Infinity box GBX Edition 2.0 or higher-Quantum box 1.0 or higher-Angelus 1.0 or higher-Armania 1.0 or higher-Infinity box EXP Edition 2.0 or higher -Phasma Communicator 3.0 or higher-Elysian ITC application 1.0 or higher-Spectral-X Paranormal application 1.0 or higher
To get support you need to send the following
•Add the support tool report, this is absolutely needed. No support will be given without this report. •FULL NAME and EMAIL address used for the purchase•Paypal Transaction IDor serial # received by us•Product name (example: XParanormal Detector)•Product version (example : v126.96.36.199)•Windows version (example : Windows 7)•Detailed description of your problem with steps to reproduce it•Print screen (screen shot) of the problem if possible
Lost your serial? Send an email with the following:
If you request a lost serial number after your 6 months of purchase, we will NOT respond. This is why it is important to KEEP THE EMAIL YOU RECEIVED WITH THE SERIAL NUMBER IN A SAFE PLACE. There has been too many people trying to get free serials from us.•Proof of purchase of Paypal •Address •Email used when you purchased your code with Paypal •Full nameEmail to send this information : firstname.lastname@example.orgFALSE positive from your Antivirus softwareIf you have issues with your antivirus software with any of our products, it’s a FALSE POSITIVE if you downloaded the software from us. We did not add any virus in our products. Read this article about false positives and how to report to your antivirus vendor http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htmHere is the description of a false positive on wikipediaYou can also look at the website, it lists the false alarms reported by different Antivirus manufacturer : https://www.av-comparatives.org/testmethod/false-alarm-tests/You can add our software that was falsely detected to your white / exception list of your antivirus software.
Not getting your unlock code?
Check your Spam filter settings and look through your Junk folder.Normally your should receive your unlock code within 48 hours or less after your purchased thru PayPal. Also ExtremeSenses Software Support department answers all questions you submit by e-mail within 24 hours (48 hours at maximum) to registered users ONLY. It may happen that for some technical reasons, you haven’t received any e-mail reply from ExtremeSenses Software to your query. It might happen because of some filtering software installed on your computer. To make sure that you will receive e-mails from us take the following actions:• Add email@example.com (firstname.lastname@example.org, and better the whole extremesenses.com domain) to the list of "safe" e-mail addresses;•If you can't do the above action, use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options;•Disable your Spam e-mail filtering software completely;•Search through your “junk mail” and “bulk mail” folders for ExtremeSenses Software e-mail reply, as it could have been moved there by your spam filters. In order to reply to your submitted inquiries we use the e-mail address that you sent your question from. Be sure to type your e-mail address correctly Did not see an answer to your question? Please read our FAQ page here
Designed for Windows computers only
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHERLIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWAREDisclaimer: XParanormal Detector, Spectral-X, Armania, VR-Ghostbox, GhostcamX, XParanormal Spirit Radio, Phasma Communicator, Spirit Talk communication app, Spektrocom, Phasmabox, Infinity box GBX/EXP Edition, XTS-Spirit Box, Quantum box, Elysian or any other software we offer, does not guarantee to detect ghosts, nor does its name imply that they exist. But it might, and they might. However, your interaction, emotional state, and belief system, may be important factors in how you interpret unusual events. These software might be a useful tools to some people and amusing toys to others. These software should be used for entertainment only