Technical Support

PLEASE READ before sending an email

Before contacting technical support, make sure you have looked at the help file included with most of our software or read our FAQ (Frequently asked questions) page

Opening hours

We are open Monday to Friday from 10:00 am to 4:00 pm ONLY (EST). No emails will be responded outside the opening hours or on holidays. Technical support is offered in ENGLISH by email only. It can take up to 72 hours (week) before we respond,

Priority support to paid versions only

FREE technical support is NOT available for ANY FREE paranormal software offered by eXtremeSenses Software (see list below). Which means we will not offer support/help/updates. If you received a complimentary code or bonus software, this will apply also. We focus on giving email support for ALL PAID paranormal software ONLY. We offer a 6 months support period from the date of purchase. NO FREE support (no email support or updates) for the following products: - Afterlight box - XTS-Spirit box DEMO - XParanormal Detector BASIC Edition - Phasma Communicator DEMO - Spektrocom - VR-Ghostbox If you absolutely need technical support for the above products, we will ask for a support fee that can be paid by Paypal. Please email us for the pricing. Support for users who PAID for our software Support by email is offered at no charge for a maximum of 6 months from the date of purchase for these software ONLY (english only): - XParanormal Detector PREMIUM Edition 2.7 or higher - Phasmabox PREMIUM 1.5 or higher - Phasmabox Otium 1.9 or higher - XTS-Spirit box PREMIUM edition 1.5 or higher - VR-Ghostbox PREMIUM Edition 2.0 or higher - Infinity box GBX Edition 2.0 or higher - Quantum box 1.0 or higher - Angelus Redux 2.0 or higher - Armania 1.0 or higher - Infinity box EXP Edition 2.0 or higher - Phasma Communicator 3.0 or higher - Elysian ITC application 1.0 or higher - Spectral-X Paranormal application 1.0 or higher - Scryer ITC application 1.0 or higher - Presence ITC application 1.0 or higher

To get support you need to send the following

information

• Add the support tool report, this is absolutely needed. No support will be given without this report. • FULL NAME and EMAIL address used for the purchase • Paypal receipt (proof of purchase) - MANDATORY • Serial # received by us • Product name (example: XParanormal Detector) • Product version (example : v2.7.0.192) • Windows 10 / 11 Edition (example : Home or pro) • Detailed description of your problem with steps to reproduce it • Print screen (screen shot) of the problem if possible

Lost your serial? Send an email with the following:

If you request a lost serial number after your 6 months of purchase, we will NOT respond. This is why it is important to KEEP THE EMAIL YOU RECEIVED WITH THE SERIAL NUMBER IN A SAFE PLACE. There has been too many people trying to get free serials from us. • Proof of purchase of Paypal (Transaction ID) / Receipt • FULL NAME • Email used when you purchased your code with Paypal Email to send this information : sales@extremesenses.com FALSE positive from your Antivirus software If you have issues with your antivirus software with any of our products, it’s a FALSE POSITIVE if you downloaded the software from us. We did not add any virus in our products. Read this article about false positives and how to report to your antivirus vendor http://www.techsupportalert.com/content/how-report-malware-or-false- positives-multiple-antivirus-vendors.htm Here is the description of a false positive on wikipedia You can also look at the website, it lists the false alarms reported by different Antivirus manufacturer : https://www.av-comparatives.org/testmethod/false- alarm-tests/ You can add our software that was falsely detected to your white / exception list of your antivirus software.

Not getting your unlock code?

Check your Spam filter settings and look through your Junk folder. Normally your should receive your unlock code within 48 hours or less after your purchased thru PayPal. Also ExtremeSenses Software Support department answers all questions you submit by e-mail within 24 hours (48 hours at maximum) to registered users ONLY. It may happen that for some technical reasons, you haven’t received any e-mail reply from ExtremeSenses Software to your query. It might happen because of some filtering software installed on your computer. To make sure that you will receive e-mails from us take the following actions: • Add help@extremesenses.com (sales@extremesenses.com, and better the whole extremesenses.com domain) to the list of "safe" e-mail addresses; • If you can't do the above action, use the Help section or contact your e- mail/Internet provider's Customer Support to research your configuration options; • Disable your Spam e-mail filtering software completely; • Search through your “junk mail” and “bulk mail” folders for ExtremeSenses Software e-mail reply, as it could have been moved there by your spam filters. In order to reply to your submitted inquiries we use the e-mail address that you sent your question from. Be sure to type your e-mail address correctly Did not see an answer to your question? Please read our FAQ page here

Contact information

How to contact us: Author: xman@extremesenses.com Support: help@extremesenses.com Sales: sales@extremesenses.com Monday to Friday 10:00am to 4:00pm EST